Around-the-clock Support and Monitoring
Continuous monitoring procedures and mechanisms for assured service reliability.
In order to provide our customers with high-quality customer support, M800 services come with a fully-staffed support team that is available 24 hours a day, 365 days a year. Our on-call professionals are highly trained and able to assist our clients and their development teams with a fast response time via telephone and online tools. In addition, our multi-layer (network, portal, and application) monitoring system identifies and escalates issues to our professionals on call for fast and effective troubleshooting.
Our customer service professionals are constantly aware of the status of our platform and services through automated monitoring processes that form our security structure. Our multi-layer system monitoring ensures rapid identification of emerging security threats. Real-time monitoring gives up-to-date, industry-standard metrics at any time, while instant alerts are provided in case of any service inconsistencies or fraud attempts.