maaiiConnect Plans Comparison 


Engage
Essentials


Engage
Pro
Engage
Business
Engage
Enterprise
12-month contract # Pay as
you go
12-month contract # Pay as
you go
 ##
 
Price per staff Free $19 
per staff
$29 
per staff
$39 
per staff
$49 
per staff
  Custom Pricing
Number of staff 10 max. 15 min. 15 min. 25 min. 25 min. Upon Request
Total per month Free $285 $435 $975 $1225 Varies
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Sponsored Engage Pro Engage Business Engage Enterprise
Web Widget
Call from Web Widget


Chat from Web Widget


Call Forward to Web Browser


Call Forward to Phone X



Call
Browser-to-Browser Call


Inbound & Outbound Call 2,500 on-net minutes 1
1
1
Local Phone Number Call X 
1 DID number per staff 2 1 DID number per staff 2
1 DID number per staff 2
Toll-free Phone Number Call X 
 


Dial Pad Call X 



Forward to Phone X


Outbound Caller ID X


Call Blocking X


SIP Connection X X 
X 

Video Call*



Conference Call* X


Screen Sharing* X


Chat
Instant Messaging



SMS X


SMS History Reports X Up to 6 months
Unlimited
Unlimited
Chat History Reports Up to 30 days
Up to 6 months
Unlimited
Unlimited
Chatbot AI X X 
X 

Group Chat*



Omnichannel Capabilities
Web Link Call



QR Code Call



WhatsApp* X X

WeChat* X X

Facebook* X X

Call Management
Intelligent Routing X


Calls Controls  (Transfer, Hold, Mute)



Visitor Behavorial AI* X X

IVR* X


Insights
Visitor Profile



Real-time Queue Levels



Real-time Dashboards



Staff Activity Dashboards



Productivity Management
Mobile App for Staff 5x devices per staff 5x devices per staff 5x devices per staff 5x devices per staff
Push Notifications



Call History Reports Up to 30 days Up to 6 months Unlimited Unlimited
Enquiry Reports Up to 30 days Up to 6 months Unlimited Unlimited
Real Time APIs X X X
Staff Management X


File Transfer                     



Storage  1 GB 5 GB
Unlimited Unlimited
Number of Tags 10 100 100 Customised
Staff Roles and Permissions* X


Third-Party System Integration
Online Charging System (OCS) X X X
Bring Your Own Carrier (BYOC) X X X
Mobile SDK X X X
CRM System Integration X X

Inquiry Ticketing System Integration X X

Branding & Personalisation
Business Video Ads Sponsored ads Customised Customised Customised
Widget Icons Default Customised Customised Customised
Customisation and White Labeling
White Label X X X
maaiiConnect Guarantee
M800 Infrastructure



99.95% SLA



24/7 Email Support



24/7 Live Chat Support  (English and Chinese)



24/7 Phone Support



Datacenter Options X X X
Hybrid Cloud Options X X X


* Coming Soon

# One-off Payment

## Minimum 3 Months

1 Additional charges may apply

2 Applicable only in the following territories: Australia, China, Singapore, UK, and USA