Engage Essentials

Engage your global customers in real-time over live chat and online calls.  

Our free, web-based solution allows your customers to reach you instantly. Anytime, anywhere, and on any device.

 
 

maaiiConnect - A multimedia convergence platform that empowers digital transformation

Jumpstart your company's customer service transformation and convert website visits to meaningful interactions. No need to set up dedicated phone numbers or rely on multiple standalone apps; this carrier-grade, industry-compliant communication solution lets your customers call and chat with you instantly via web links, QR codes, or your very own website. Track and manage these interactions in real time, and gain full visibility and control of your customer engagements.

Engage Essential Features 


Web Widget

 Call from Web Widget

 Chat from Web Widget

 Call Forward to Web Browser


Call

Browser-to-Browser Call

 Inbound & Outbound On-Net Calls*

Video Call**


Chat

Instant Messaging 

 Customer Chat Widget

 

Chat History

Group Chat** 



Omnichannel Capabilities


Call Management   

 Call Queue


Insights   

Visitor Profile

Real-time Reporting and Analytics


Productivity Management   

 Contact Management

 

 Staff Management

 OneDashboard Management


Branding and Personalisation   

 Sponsored Video Ads***

 

 Widget Icons

 
Mobile App Compatibility  

 iOS 

 Android


maaiiConnect Guarantee 

 M800's proprietary globally distributed infrastructure

 Carrier-grade 99.95% SLA

 Data protection and encryption compliance

 24/7 email and chat support (English and Chinese)

* Up to 2,500 VoIP minutes 
** Coming soon
*** maaiiConnect video ad may be displayed from time to time

Engage Essentials Ecosystem

smartest way to convert messages into sales
           

Quest for an Exciting Dining Experience -  with QRCode Calls

Hong Kong is regarded as one of the exciting and diverse culinary capitals in the world, enticing many a global discerning gourmets like Mr. and Mrs. Jennings from the United States. 


intelligent call centre solutions for ingenious customers
            

Web Link Calls: Hassle-free customer interactions from anywhere around the world

Stephen, a general manager of a fintech company, is on a business trip in Italy at the moment. Just when he is checking news and updates on his phone, his phone suddenly rings with an SMS coming in from his home bank in Hong Kong. 

intelligent call centre solutions for ingenious customers
            

Web calls: peace-of-mind solutions for online shopaholics

Meet Janice. 

Janice is an online shopaholic. Fashion items, home accessories, food… everything she has, she orders them from online stores for convenience.


Join Engage Essentials

Our free, web-based solution allows your customers to reach you instantly. Anytime, anywhere, and on any device.