Engage Business

Create deeper, uncompromising connections that follow your global customers’ dispositions.  

Drive premium experience across every channel and customer touchpoint.

Engage Business Features


Web Widget

 Call from Web Widget

 Chat from Web Widget

 Call Forward to Web Browser

 Call Forward to Phone


Call

Browser-to-Browser Call

 Inbound & Outbound Calls 1

 Virtual Number *

 Dial Pad

Video Call**

Conference Call**

 Screen Sharing**


Chat

 Instant Messaging

  SMS

 Customer Chat Widget

 Chat History

  Smart Messaging

 Group Chat**



Omnichannel Capabilities

 Facebook**

 WhatsApp**

 WeChat**


Call Management   

 Dynamic Phonebook

 Intelligent Routing

Call Queue


Insights   

Visitor Profile

Real-time Reporting and Analytics

 Call Metrics

 


Productivity Management   

Contact Management

 Staff Management

 OneDashboard Management


Third-Party System Integration   

 Customer Relationship Management 

(CRM) System **

 Ticketing System **


Branding and Personalisation   

 Branded Video Ads

  Customised Widget Icons

 


Mobile App Compatibility   

 iOS

 Android


maaiiConnect Guarantee 

 M800's proprietary globally distributed

infrastructure

 Carrier-grade 99.95% SLA

 Data protection and encryption compliance

 24/7 email and chat support (English and Chinese)

1 Additional charges may apply

* Only applicable to the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Business Ecosystem

Join Engage Business

Drive premium experience across every channel and customer touchpoint.