maaiiConnect Ecosystem       Network Management & Operations Support

Network Management & Operations Support

Empower companies to embrace digital transformation and deliver the next generation of customer support

Seamless System Integration

M800’s proprietary infrastructure, software, and watertight security system open the door for an unrivalled integration between powerful communications and back-end support. We empower companies to embrace digital transformation and deliver the next generation of customer support.

Are Your CRM and Billing Systems Out of Sync?

  Are your customer-facing communication platforms talking with your back-end systems?

  Are you managing your international toll-free and local access phone numbers effectively?

  Is your communications network monitored around the clock?

  Do unexpected service disruptions hamper your business?

  Does your billing system reflect the most up-to-date information?

  Do you protect your business against fraudulent activities?

How Our Network and Support Can Help Your Business  

Maintain

Back up and share accurate customer records.

Optimise

Analyse network traffic to inform strategic decisions.

24/7

Around the clock network monitoring guarantees carrier-grade quality and SLA 99.95%.

Inventory 

Search and purchase international toll-free and local phone numbers.

Accuracy

Accounts are updated in real time to ensure billing accuracy.

Credit Control

Track usage and credit limits to curb identity fraud.

Rates

A flexible rate table automatically calculates billing charges.

Flexible

Customise all billing variables to suit business needs.

The Ultimate End-to-end Solution

Billing Support System (BSS)

Our accurate yet flexible billing system supports all billing variables, including frequency, currency, units, and cycles. Effectively back up, track, and manage accounts, network traffic, credit limits, costs, and rates.

Operation Support System (OSS)

Our Operation Support System (OSS) manages customer information, accounts, product bundling, and billing configurations. Our automated number inventory management system helps customers buy and renew valuable toll-free and local numbers with ease.

Network Management System (NMS)

Our 24/7 Network Operations Centre (NOC) enables real-time, multi-layered visibility across our global network to monitor end-to-end performance around the clock. The NOC pre-empts service disruptions and reduces mean-time-to-repair (MTTR) if an issue occurs.

Customer Management System (CMS)

Serving successful sales teams across the world, our fully automated CMS maintains customer records and seamlessly integrates with our billing system to empower support staff with a 360° view of each customer.

Let's Create Something Amazing Together!