Software for unrivaled cloud customer service.
Discover the customer support platform that makes your business and customers happy
If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends.
Amazon CEO Jeff Bezos
Grow Your Business with Delightful Customer Experiences
Do Everything on a Single Platform
With rich real-time communications and integrations.
- You don't need different products to engage and support your customers by phone or chat. Talk, chat, teach, support—do it all, on a single convenient multi-channel platform.
- Grow your business with more happy customers. Take the first step with an effective proactive service, convert visitors to leads, leads to customers and build customer loyalty.
- Say more with less, using documents, images and files to help customers faster.
Make Every Customer Interaction Count
With our highly reliable global infrastructure.
- Surprise them with wonderful call quality, delight them with your service—never again lose a customer due to poor communications. Enjoy minimum downtime and crystal-clear voice quality with our highly reliable, carrier-grade, infrastructure.
- Private cloud infrastructure ensures high-grade security and anti-fraud management with maximum flexibility.
- Distributed global network with over 50 points of interest provides minimal latency and maximum bandwidth for a high quality call experience anywhere, every single time.
Out of the Box Deployable. No Infrastructure Required
With amazing cloud customer service for any app or website in just a few lines of code.
- Provide world-class customer service with minimal setup and hardware. liveConnect works out of the box, with zero infrastructure requirements and costs.
- Your customers are waiting and need help. Delight both new and old alike in no time, with voice calls and live-chats and more. Decrease site abandonment and lost sales.
Accelerate Agent Productivity
With feature-rich communications to solve ever case faster.
- Customers expect fast service, with preset answers accessed by a few keystrokes quickly reply to customers' common concerns and minimize waiting time without compromising quality.
- Limit the number of chats an agent can participate in at one time to maintain chat quality and reduce errors.
- Every customer is different, take invisible notes in the chat log for future reference, and provide a faster more personal service.
- It's a global world that never sleeps, and even if your agents do, customers can still send queries that are answered as soon as they are back.
Go Anywhere. Do Everything
With the powerful agent mobile app, without compromise.
- Whether your agents are currently on the move or stationed, provide the fastest and best customer service without compromising mobility or quality.
- The agent app and web dashboard are developed to accommodate and easily scale with the mobile needs and trends of the future.