The best customer service platform for your business.

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Transform the way you engage your customers with liveConnect, a powerful cloud-based customer service platform that provides business with robust calling and messaging capabilities on their website and app.

Combining voice and chat functions, liveConnect allows you and your customers to talk and chat on a single multi-channel platform. At the same time, your agents can continue their support even outside of the office using the platform’s mobile function, giving it ultimate mobility.

Connect With Customers Across The World 

Platform backed by a private global infrastructure.

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  • Deliver crystal-clear voice calls & reliable chat messages with minimum downtime.

  • High-grade security and anti-fraud management with maximum flexibility.

  • Connected to multiple point of presence which provides minimal latency and maximum bandwidth for a high-quality call experience.

Do It All on a Single Platform

Real-time voice and chat functions.

  • Talk and chat on a single multi-channel platform.

  • Enforce your message and help customers faster by sending documents, images and files.

  • Convert visitors to leads, leads to customers and build customer loyalty with proactive service.

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                Improve Agent Productivity

                Solve every case faster with feature-rich communications. 

                • Minimize customer wait-time with preset answers.

                • Limit the number of chats an agent can participate in at one time.

                • Make invisible notes in the chat log for future customer reference. 

                • Allow customers to send queries that are answered as soon as your agents are back.

                Instant Integration and Deployment

                Easy integration for any app or website with just a few lines of code.

                • Minimal setup and hardware with zero infrastructure requirements and costs.

                • Delight customers quickly with voice calls, live chats and more.

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                Odoo • Image and Text

                Continue Support On Mobile

                Allow your agents to be reachable on their mobile. 

                • Provide the fastest and best customer service anytime and anywhere.

                • The agent app and web dashboard are developed to accommodate every mobile needs.

                Automate Agent Assignments

                Regulate agent workload with intelligent routing.

                • Instantly matches new inquiries with the most suitable agents.

                • Routing is optimized based on aggregated customer identities, and network activity and balance.

                Customizable Backgrounds & Image

                Integrate your brand image into the platform.

                • Customize the platform's colors, backgrounds, and ringtones to fit your brand. 

                • Agents can personalize their own profile for increased identity recognition.

                • Add a branded video to your calling screen to enhance company image.

                Improve Every Interaction

                With deep customer insights.

                • Collect customer data and build customer profiles to find opportunities for upsells. 

                • Give a pre-chat survey to help identify customer concerns before they interact with an agent.

                • Understand how well your agents met customer needs with a post-chat survey.

                Collect Data On Every Conversation

                Optimize your support with call monitoring and analytics.

                • Get real-time updates on key performance indicators and billing.

                • View individual agents' metrics to accurately assess their performance.

                • Record all voice calls to monitor interactions between agents and customers. 

                • Save your call history and sort by agent, account, customer, date, and time.

                Create Seamless Customer Experiences

                Employ robust calling features and options.

                • Bring in technical support staff to a group call to solve a problem. 

                • Minimize customer waiting time with automatic call routing.

                • Reach customers directly on their landline or mobile phone using the dial pad in the liveConnect dashboard.

                Combine Support Tools

                Utilize and integrate other tools into the platform.

                • Integrate your CRM platforms such as SalesForce and Microsoft Dynamics to sync all prospect information.

                • Utilize a partitioned online charging system to provide intuitive, straightforward account management of user wallets.

                Provide Background Support

                Regulate agent workload with intelligent routing.

                • Supervisors and colleagues can assist a fellow agent during an active customer support session. 

                • Seamlessly transfer an active customer case to the best-suited agent to resolve it.

                Let's create something amazing together!