maaiiConnect Ecosystem    Voice/Video     Virtual Office

Virtual Office Solution

Provide personal, local service from anywhere, anytime, and with any device.

Receive calls from anywhere in the world 

Our virtual office solution centres on a revolutionary virtual number concept. Agents can receive calls whether they are in the office or travelling. Our extensive network of local carrier partners means we can set up local phone numbers so that customers can make, receive, and return calls with their local country and area code. Incoming calls can be routed to any agent wherever they are in the world.  

Mobility

Engage customers from anywhere, anytime, with any device.

Staff management 

Assign staff to handle specific customer enquiries related to their areas of expertise. Export reports to monitor staff activities and performance.

Phonebook management

Centralise all staff contact details so staff members can easily find and make on-net calls to colleagues worldwide.

Virtual numbers 

Set up local phone numbers for customers to receive and return calls with their country and area code displayed. Route virtual numbers to anywhere in your network.

Multimedia 

Generate QR codes and weblinks to give customers more options to contact your call centre directly.

What sets M800 apart 

maaiiConnect: Geographically distributed communication and virtual office suite. 
Virtual office solution highlights:

Virtual numbers
(International Toll-Free and Local access numbers)
Smart routing 
CRM / OA integration
QR codes or web link calls
Multiple device support
Dynamic phonebook
Cross-platform support 
PBX integration

Are your call centre solutions getting the right results? 

Are your customers left frustrated when they cannot reach the right agent?
Are your remote staff members effectively connected to your CRM system?

Virtual Office Solution Diagram

Allow agent to handle customer cases anytime anywhere

How our Virtual Office Solution can help your business

Anytime, anywhere

Deploy a virtual office backed by a robust global network.

Cross-platform

Communicate across platforms, protocols, and devices.

QR codes 

Generate unique codes for customers to reach you directly. 

Virtual numbers

Support customers globally with local display numbers.

Integration

Easy PBX, CRM or OA integration.

Staff phonebook

Let staff find and place on-net calls to colleagues globally.

Smart routing

Route calls to the most qualified agent.

Voice and Video

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Identity

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Messaging

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Business applications 

Customers in the US deploy virtual numbers for each state to support customers locally. Data intelligence matches customers with the correct number for their area.


maaiiConnect empowers CRM systems to match callers with their info and route calls to agents with a similar language and location. OneDashboard provides the agent with all required customer’s information.


Follow-up calls are routed to the same agent. If the agent is out of the office, the system notifies the agent to take the call or read the message. Customer info is displayed in the mobile app. 

Other Solutions 

Virtual Number

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Messaging

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Telecom API

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Let's create something amazing together!