Virtual Office Solution
Provide personal, local service from anywhere, anytime, and with any device.
Receive calls from anywhere in the world
Our virtual office solution centres on a revolutionary virtual number concept. Agents can receive calls whether they are in the office or travelling. Our extensive network of local carrier partners means we can set up local phone numbers so that customers can make, receive, and return calls with their local country and area code. Incoming calls can be routed to any agent wherever they are in the world.
Engage customers from anywhere, anytime, with any device.
Assign staff to handle specific customer enquiries related to their areas of expertise. Export reports to monitor staff activities and performance.
Centralise all staff contact details so staff members can easily find and make on-net calls to colleagues worldwide.
Set up local phone numbers for customers to receive and return calls with their country and area code displayed. Route virtual numbers to anywhere in your network.
Generate QR codes and weblinks to give customers more options to contact your call centre directly.
What sets M800 apart
maaiiConnect: Geographically distributed communication and virtual office suite.
Virtual office solution highlights:
(International Toll-Free and Local access numbers)
CRM / OA integration
QR codes or web link calls
Multiple device support
Are your call centre solutions getting the right results?
Are your customers left frustrated when they cannot reach the right agent?
Are your remote staff members effectively connected to your CRM system?
Virtual Office Solution Diagram
Allow agent to handle customer cases anytime anywhere
How our Virtual Office Solution can help your business
Deploy a virtual office backed by a robust global network.
Communicate across platforms, protocols, and devices.
Generate unique codes for customers to reach you directly.
Support customers globally with local display numbers.
Easy PBX, CRM or OA integration.
Let staff find and place on-net calls to colleagues globally.
Route calls to the most qualified agent.
Customers in the US deploy virtual numbers for each state to support customers locally. Data intelligence matches customers with the correct number for their area.
maaiiConnect empowers CRM systems to match callers with their info and route calls to agents with a similar language and location. OneDashboard provides the agent with all required customer’s information.
Follow-up calls are routed to the same agent. If the agent is out of the office, the system notifies the agent to take the call or read the message. Customer info is displayed in the mobile app.