Call Centre Solution
The experience your customers want, the tools your employees need.
360° call solutions
Seamlessly upgrade your existing CRM or telecommunications system with maaiiConnect and empower your staff to make and receive calls anytime, anywhere. Your team will have all the tools they need to optimise each customer’s experience in a single platform. The quality and clarity of your calls are supported by our proprietary carrier-grade infrastructure and globally distributed network. Our technology is fully compliant with international security standards.
Give customers more options to contact your call centre with additional digital solutions, including QR codes, weblinks, and other social media channels.
Dynamically assign local numbers for customers to receive and return calls with their country and area code displayed. Route virtual numbers to anywhere in your network.
Intelligent routing, messaging, and phonebook solutions let you connect customers with the right agent.
Monitor and analyse communication logs in real time to optimise the efficiency of your call centre and agents.
With real-time reporting, monitor and analyse communication logs to optimise the efficiency of your call centre and agents.
Enjoy full control of the user experience, number management, and routing management.
What sets M800 apart
QR code or web link calls
CRM / OA integration
Staff & phonebook management
Multiple device support
Virtual phone numbers
Does your call centre cover all your bases?
Can customers reach you via their preferred messaging platform?
Are your internal communications systems connecting staff effectively?
Are your customers speaking to the right agent?
Can customers contact you via a local number?
Call Centre Solution Diagram
Allow Agent to handle customer cases anytime anywhere
How our Call Centre Solution can help your business
Generate unique codes for customers to reach you directly.
Communicate across platforms, protocols, and devices.
Make calls from anywhere to a vast range of supported devices.
Support customers with local, virtual numbers.
Easy PBX, CRM, or OA integration.
Let staff find and place on-net calls to colleagues globally.
Assign staff to handle specific customer enquiries.
Sticky and location-based routing
Put customers in touch with the best agent.