maaiiConnect Ecosystem    Voice & Video    Call Centre Solution 

Call Centre Solution

The experience your customers want, the tools your employees need

360° Call Solutions

Seamlessly upgrade your existing CRM or telecommunications system with maaiiConnect and empower your staff to make and receive calls anytime, anywhere. Your team will have all the tools they need to optimise each customer’s experience in a single platform. The quality and clarity of your calls are supported by our proprietary carrier-grade infrastructure and globally distributed network. Our technology is fully compliant with international security standards.  

Multimedia

Give customers more options to contact your call centre with additional digital solutions, including QR codes, weblinks, and other social media channels.

Virtual Numbers

Dynamically assign local numbers for customers to receive and return calls with their country and area code displayed. Route virtual numbers to anywhere in your network.

Smart Solutions

Intelligent routing, messaging, and phonebook solutions let you connect customers with the right staff.

Real-Time Reporting

Monitor and analyse communication logs in real time to optimise the efficiency of your call centre and staff.

OneDashboard

With real-time reporting, monitor and analyse communication logs to optimise the efficiency of your call centre and staff.

Service Management 

Enjoy full control of the user experience, number management, and routing management.

What Sets M800 Apart 

QR code or web link calls
Cross-platform support
CRM / OA integration
Staff & phonebook management
Smart routing
Multiple device support
Virtual phone numbers
PBX integration
Dynamic phonebook

Does Your Call Centre Cover All Your Bases?

Can customers reach you via their preferred messaging platform?
Are your internal communications systems connecting staff effectively?
Are your customers speaking to the right staff? 
Can customers contact you via a local number? 

Call Centre Solution

Allow staff to handle customer cases anytime anywhere

How Our Call Centre Solution Can Help Your Business 

QR Codes

Generate unique codes for customers to reach you directly.

Cross-Platform

Communicate across platforms, protocols, and devices.

Device Support

Make calls from anywhere to a vast range of supported devices.

Virtual Numbers

Support customers with local, virtual numbers.

Integration

Easy PBX, CRM, or OA integration.

Staff Phonebook

Let staff find and place on-net calls to colleagues globally.

Staff Management

Assign staff to handle specific customer enquiries.

Sticky and Location-Based Routing

Put customers in touch with the best staff.

Voice & Video

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Identity

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Messaging

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Other Solutions 

Virtual Office

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Telco API

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Let's Create Something Amazing Together!